COVID-19 prevention & information

up-to-date information

COVID 19 Prevention

Dear guests,

we are open! To ensure the safety and health of our guests and staff, we have summarised the most important information and measures for you here:

Hotel operation:
The hotel is currently open. As of 19 May, we can again accommodate all guests as long as the following conditions are met:

For the hotel stay, it is mandatory by law to bring one of the following proofs of low epidemiological risk:

  • SARS CoV2 antigen test (time of sample collection must not be more than 24 hours ago).
  • PCR test (date of sample collection must not be more than 72 hours ago) Evidence of a segregation certificate from the last 6 months
  • Proof of neutralising antibodies (not older than 3 months)
  • Proof of vaccination

Here you will find an overview of free test roads in Klagenfurt.

We recommend booking an appointment in advance so that your desired date is still available. To do so, simply register under the following link and print out the handout. We recommend registering with an email address (instead of SMS), as the registration should be printed out. There are two PCs in the hotel lobby, the one on the left also has a printer connected, where you can print out the registration form free of charge. Please do not forget to bring your e-card, photo ID and FFP2 mask to the test. Link to the test registration:

From July 1st on, no mask is needed in restaurants and hotels. Please note that in the event of illness, you are obliged to notify the hotel management. All relevant information will be given to you at check-in.

Reception hours
The reception is 24 hours open. Please try to settle the bill the evening before check-out or on arrival to avoid congestion in the lobby.

Restaurant LAGUNA:

Wearing a mask is not required any longer. There is no maximum capacity for tables.

External restaurant guests (not hotel guests): Please bring a negative test result for your visit:

  • SARS CoV2 antigen test (date of sample collection must be no more than 48 hours ago).
  • PCR test (the time of sample collection must not be more than 48 hours ago)
  • Proof of a segregation certificate from the last 6 months
  • Proof of neutralising antibodies (not older than 3 months)
  • Proof of vaccination

Breakfast from 06:30 to 10:30 a.m.
Please let us know at check in if you would like to have breakfast. Gloves as well as hand disinfection are available for use at the buffet.

Lunch and dinner
The restaurant is open with the above-mentioned arrangements.
Kitchen hours: 12:00 until 22:00. There is no requirement to wear a mask.
Brunch: Please note the above regulations for restaurant visits. Our brunch dates can be found HERE.

The area is open and massages and treatments will be available again. Please book your visit at the RELAX reception.

A COVID-19 prevention concept has been created for the seminar area. Our seminar and banquet manager Manuela Hauer-Pawlik has been trained as a COVID-19 officer and will be happy to answer any further questions:

General information:

Desinfection stations have been installed throughout the house.
Staff are tested weekly.
We have a COVID-19 officer in the hotel.
Rooms are additionally disinfected after general cleaning.
Public areas are disinfected at an increased rate.
Glass partitions have been installed at the reception areas.
We have developed an action plan with hygiene requirements for the staff.
We recommend the use of the Stop Corona app.

Our company is certified twice for our measures:
SAFE SERVICE: We are a certified SAFE SERVICE establishment.
SAFE HOSPITALITY: We are a certified establishment of the "Safe Hospitality" initiative of the Federal Ministry.

Please make sure to wash your hands regularly. For your safety and that of the other guests - thank you very much!

Last update: 21 September 2021


The Resort


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