Reviews

from our guests

We can't wait to find out ...

... how you enjoyed your stay.

And we’d love to see it in black and white. No matter where, the main thing is that you speak your mind, so that we know whether we are on the right track. A big thank you in advance! Your feedback won’t just disappear into the endless vacuum of the internet but will instead be used by us to keep improving our service. As partners of Customer Alliance, the ratings portals offer you the highest level of data protection and offer us transparency about our own performance.

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4.0 /5 total
, 23. June 2024
Location
Cleanliness
Ambiance
Service
Reception
Room
Restaurant
Fitness / Sport
...in the wellness area - our RELAX area
Review:
Na
Answer:
Dear guest, thank you for your feedback. We are happy that you enjoyed your stay with us. Kind regards from Klagenfurt, Raphaela Außerhofer
5.0 /5 total
, 17. June 2024
Location
Cleanliness
Ambiance
Service
Reception
Room
Restaurant
Fitness / Sport
...in the wellness area - our RELAX area
Review:
Ich war absolut zufrieden! Alles war toll!!
Answer:
Lieber Gast, vielen Dank für das tolle Feedback und die 100%. Wir freuen uns sehr, dass Sie sich bei Ihrem Aufenthalt im Seepark Wörthersee Resort so wohlgefühlt haben. Liebe Grüße aus Klagenfurt, Raphaela Außerhofer
5.0 /5 total
, 17. June 2024
Location
Cleanliness
Ambiance
Service
Reception
Room
Restaurant
Fitness / Sport
...in the wellness area - our RELAX area
Review:
I didn't read it. If it wasn't published in English, I probably wouldn't have noticed the magazine.
Answer:
Dear guest, thank you for yur feedback and the 100%! We are happy that you enjoyed your stay with us at the Seepark Wörthersee Resort. Kind regards from Klagenfurt, Raphaela Außerhofer
4.2 /5 total
, 16. June 2024
Location
Cleanliness
Ambiance
Service
Reception
Room
Restaurant
Fitness / Sport
...in the wellness area - our RELAX area
Review:
The bricks and mortar aspect is very good. The staff in the restaurant are at best inexperienced and rude. We were there for 2 days every experience in the restaurant was problematic. 2 examples For dinner we had to remind the staff that one ( of 2) didn’t get their main course it arrived after the first one was finished we also then asked for cheese to be told the kitchen was closed and we could not order ( the only slot left when we arrived was a later one) the staff never gave us an opportunity to order dessert / cheese or told us the kitchen was closed. This was supposed to be a special dinner for our anniversary. Also we arrived at 10:10 for breakfast to be told very rudely we had 20 mins to eat. At 10:30 a waitress came and tried to remove my husbands plate while he was eating. We said we were almost finished and need a few minutes. She told us to get up earlier!!! I said please don’t speak to us like that. She then pretended she did not have enough English to understand, a lie. I accept we were late but I travel for work and am in many many hotels. Usually breakfast 7-10:30 means the kitchen stops serving and the buffet is cleared at 10:30 not that you are asked to leave the dining room in such a bullish manner. These two incidents ruined our special celebration it was our second time celebrating with a few nights at your hotel. It will be our last.
Answer:
Dear Guest, thank you for taking the time to share your feedback on your stay at our hotel. We appreciate your honest review and are grateful for the positive comments about our facilities. We are sorry to hear that your experience in our restaurant did not meet your expectations. Our staff is trained to provide exceptional service and we apologize if their behavior seemed inexperienced or rude. It is never our intention to make our guests feel unwelcome or rushed, especially on a special occasion such as an anniversary. We take all comments from our guests seriously and will discuss this incident with our restaurant team. We value the opinion of every guest and strive to constantly improve the quality of our service. We hope that you will give us another chance in the future so that we can completely win you over. You are welcome to contact me directly: tanja.kuerbisch@pletzer-resorts.com All the best from Klagenfurt, Tanja Kürbisch Hotel Manager
5.0 /5 total
, 13. June 2024
Location
Cleanliness
Ambiance
Service
Reception
Room
Restaurant
Fitness / Sport
...in the wellness area - our RELAX area
Review:
Very enjoyable hotel. Really lives up to the name "Resorten". Was really easy to step back and relax here.
Answer:
Dear guest, thank you for your feedback. We are happy that you enjoyed your stay with us at the Seepark Wörthersee Resort and that you were able to relax. It would be a pleasure to us to welcome you soon again. Kind regards fom Klagenfurt, Raphaela Außerhofer

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